Currently Scheduled Training Programs Information
All of these human resources certification programs have been approved for 2.75 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). Prepare yourself and your employees to receive their human resource management certificate. For more information about human resources certification or recertification, please visit the HRCI home page at www.hrci.org. (The use of this seal is not an endorsement by HRCI of the quality of the human resources certification program. It means that this program has met HRCI’s criteria to be pre-approved for recertification credit.)
Please let us know if you need any additional paperwork….Location:
All of our pre scheduled trainings are held at TPO’s Professional Development Center:
60 Garden Court, Suite 100, Monterey CA 93940*
*If training has been scheduled at an alternative location, it will be noted on the training date and time section.
Enrollment Fee
Members: $99 per participant Clients: $119 per participant
Human resources certification programs are here to instruct and advise you, so that you can receive your human resource management certificate or qualify for recertification.
Programs by Topic
These are some of the human resources certification programs we offer:
Excelling as a First Time Manager or Supervisor - Some of us are natural leaders (most of us aren’t!) come learn how to lead like the pros!
As a newly promoted manager, supervisor or leader in your organization, you face a wide variety of new challenges. In addition to accomplishing your own projects, you are now expected to build and motivate a team to meet department and company goals. Consequently, your performance is based mostly on the performance of others! During this program, we will explore practical techniques, tips and solutions to help you succeed.
- Understand the role and functions of a manager
- The importance of effective communication in a management position
- Exhibit leadership so others will follow
- Identify stages of team development and recognizing where your team is now
Date: Check back for new dates.
FMLA/CFRA/PDL Compliance - Unravel the mysteries of what these acronyms really mean – it’s ALL ABOUT LEAVES!
THIS TRAINING IS NOW AVAILABLE ONLINE!
Integration has always been a challenge — and the new FMLA leave categories add a new dimension. The new DOL rules complicate the relationship further. We unravel those pieces and help you develop a system to cope with the overlaps and the differences. It is no secret that these laws were not written for simplicity or ease of administration. In fact, there are numerous opportunities to fumble… whether you miss an important notification requirement, stop benefits short of legal requirements or fail to offer the amount of leave allowed.
- Review regulatory requirements and implications (in plain English!)
- Visually walk through statute interaction
- Address the aspects that you find most frustrating`
- Discuss practical solutions for managing leaves throughout their duration
Date: June 07, 9:00 am – noon (also, available online).
Strengthening Teams through Enhanced Communications - Going Beyond Individual Performers to Supercharged Teams
Individual behavior styles and preferences have a direct impact on our interpersonal relationships on workplace teams. Team members differ from each other in important ways including their values, behaviors, talents, temperaments, wants and beliefs. This program will help you become a more successful leader and unlock some of the mysteries of developing and sustaining positive team dynamics. You will be:
- Discussing a proven model for team development
- Seeing how individuals’ communication styles effect overall team development
- Understanding the critical “1-2-3” approach to team execution
- Designing a motivating team environment with more fun
- Reviewing a Case Study to Avoid “The Abilene Paradox”
- Knowing the predictable team traps & sharpening team problem solving skills
- Assessing your own team’s development level
- Framing an action plan to enhance the effectiveness of your team
Date: May 24, 9:00 am – noon
The Prevention of Harassment & Discrimination
California law (AB 1825) required employers with 50 or more employees to provide 2 hours of sexual harassment training in 2005 and every two years thereafter to all supervisors/managers/leads. Additionally, newly hired/promoted supervisors/managers/leads must receive the training within 6 months of hire/promotion. While the regulations only require “sexual harassment” training, TPO’s program goes well beyond to address all forms of harassment and discrimination (age, race, religion, disability, etc.) that today’s managers must be prepared to prevent and address. TPO has trained over 5,000 managers, supervisors and employees on the prevention of harassment and discrimination.
- Understand the State and Federal anti-harassment laws
- Learn how to reduce the employer’s and manager’s liability
- Discover the correct ways to respond to an employee complaint
- Practice fact-finding techniques to gain more information
Dates: May 15, 9:00 am – noon, September 20, 9:00 am – noon, November 13, 9:00 am – noon
Workers’ Compensation - The system is out of control, but you don’t have to be!
THIS TRAINING IS NOW AVAILABLE ONLINE!
Come learn from the experts about the nuts and bolts of how to successfully navigate this complex system, before and after an accident or claim happens. Avoid routine & costly missteps many employers make. We even include a must have “Occupational Clinic Checklist” and a First Aid vs. Recordable guideline as part of the handouts.
- What are employers required to post and provide employees?
- Prevention through proper hiring techniques
- What to expect (require!) from Occupational Clinics, Brokers and Carriers
- What is First Aid and what is not…and why that is critical!
- Maintaining positive relations with an injured worker
- Understanding and performing your role – what it is and is not
Dates: June 28, 9:00 am – noon (also, available online).
World-Class Customer Service - Ensure that your customers receive the best service – and tell others all about it!!
This workshop is for all employees who interact with clients and/or support customer relations. Customer service training is a key to ensuring your customers receive courteous, timely, informed assistance. This can help assure customer satisfaction leading to repeat business, a good company reputation, referrals from current customers, and increased sales.
- Learn the factors that contribute to outstanding service
- Discover practical ways to ensure that expectations are exceeded
- Practice using language to its best advantage during customer interactions
- Keys to turning an unhappy customer into a loyal fan
Dates: Not currently scheduled.
Check our calendar often for these and more human resources certification programs. Don’t wait until the last minute to register. Sign up now!
Enrollment Form
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