Conflict & Negotiation Management

Taking It to the Next Level!

Essential Skills for the Complex Challenges of 2020

It often takes Crucial Conversations to untangle what’s going on to conquer the most challenging issues at work. Learn how to work through a process for separating WANTS from NEEDS and take away a set of behaviors and attitudes to use right away for increased confidence and effectiveness when negotiating outcomes and managing conflict!

  1. Understand Conflict and Negotiation as forms of communication and human interaction – and identify your attitude toward each using TPO’s Personal Conflict Assessment.
  2. Identify 3 Actions/Behaviors to Reduce Conflict and move toward a negotiated resolution.
  3. HOW TO:
    • Take Action
    • Communicate Assertively
    • Recognize the Power of Conflict
    • Check on Your Assumptions
    • Accommodate, Resolve and/or Move on

To register, choose a date and time below. Or, click here to schedule a training just for your team at your preferred date/time/location.

Scheduled Dates and Registration

September 15

  • 9:00 am to 10:30 pm – Click Here to Register
    • Members: $109 per participant* / Clients: $129 per participant
      • *enter “Member” into discount code to receive TPO Member rate (membership will be verified)

This program has been approved for  1.5 re-certification credit hours through HRCI.

TPO Human Resource Management.   60 Garden Court, Suite 100, Monterey, CA 93940.   Phone: 1-800-277-8448.   
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